24 Hour Notice Policy

Dr. Porto kindly asks that all patients give a 24 hour notice of cancellation of an appointment to avoid a $50 cancellation fee.  Due to the extended time allotted for a New Patient Appointment the cancellation fee is doubled to $100.

Dr. Porto has made a commitment to timeliness and efficiency.  She has a limited number of patient visits per day, so that care is delivered in a timely and efficient manner.  This commitment is not without cost.  The policy of charging for missed appointments not canceled or rescheduled at least a strict 24 hours in advance, though formerly infrequently enforced, is being universally applied.  Dr. Porto's commitment to her patients remains the same.

Committed to providing the quality care you deserve, she hopes that this brief explanation of the universal application of her missed appointment policy is received in the spirit with which it is intended.

If circumstances beyond your control prevent you from being able to reschedule your appointment in a timely manner, please feel free to request that your account be credited charges incurred.  Be prepared to provide documented proof.  Dr. Porto's intention is not to apply this policy unfairly, but to encourage all patients to help her provide quality care in a timely and efficient manner.



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